What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
- We may use the information to customize the website according to your interests.
- We may provide your information to our third party partners for marketing or promotional purposes.
- We will never sell your information.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
I had an appointment at another shop that was a installer for tires that I had purchased at Tire Rack (Pep Boys Palatine). When I got there at my scheduled appointment time they told me it would be at least a two hour wait before they got to my car. I asked what was the purpose of making an appointment then? I then asked how much additional fees would be for installing my tires as their fee was advertised as $78. I realized that my car had tire pressure sensors and it was a good idea to replace them while the tires were off the rims. I had priced what Tire pressure sensors for my car would cost before I got to their shop. The price varied from different sources but the range was from $30 to $80 each. I figured on the high end as I was a new customer to them. So in my mind $80 X 4 = $320 + $78 install = $398 + tax $40 Total around $438. They said $548!!! I said what is the extra $110 for. Pep Boys says to program the sensors. At this point I was furious, so I said forget it I'll take my tires somewhere else. I went down the street to Action Auto where the owner Ira, listened to my story and took my car in without an appointment. They then removed my tires and tire pressure sensors and mounted my new tires with new tire pressure sensors, balanced the tires and reprogrammed the tire sensors to be compatible with my cars system. They even checked and doubled checked that all four tire sensors were showing the correct tire pressures. The cost for all these services with tax out the door $318. $318 vs. Pep Boys $548 not to mention them telling me I would have to wait at least two hours before they could get to my scheduled appointment, I guess I made the right decision plus I saved $230! Thanks Ira, Jose and Mike!!!!!!!
Fast, quality service on my truck. Very welcoming, very clean shop. They asked questions, and suggested things to watch, and helpful on items coming up. Out in 20 minutes as promised!
D Lane, 02/03/2016
Great guys to work with! Had a nitrous kit installed on my car and they even stayed late to get it done for me on a saturday! And it is done right they are defiantly recomended by me.
James Browning, 04/25/2016