CODE OF ETHICS
CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
I had an appointment at another shop that was a installer for tires that I had purchased at Tire Rack (Pep Boys Palatine). When I got there at my scheduled appointment time they told me it would be at least a two hour wait before they got to my car. I asked what was the purpose of making an appointment then? I then asked how much additional fees would be for installing my tires as their fee was advertised as $78. I realized that my car had tire pressure sensors and it was a good idea to replace them while the tires were off the rims. I had priced what Tire pressure sensors for my car would cost before I got to their shop. The price varied from different sources but the range was from $30 to $80 each. I figured on the high end as I was a new customer to them. So in my mind $80 X 4 = $320 + $78 install = $398 + tax $40 Total around $438. They said $548!!! I said what is the extra $110 for. Pep Boys says to program the sensors. At this point I was furious, so I said forget it I'll take my tires somewhere else. I went down the street to Action Auto where the owner Ira, listened to my story and took my car in without an appointment. They then removed my tires and tire pressure sensors and mounted my new tires with new tire pressure sensors, balanced the tires and reprogrammed the tire sensors to be compatible with my cars system. They even checked and doubled checked that all four tire sensors were showing the correct tire pressures. The cost for all these services with tax out the door $318. $318 vs. Pep Boys $548 not to mention them telling me I would have to wait at least two hours before they could get to my scheduled appointment, I guess I made the right decision plus I saved $230! Thanks Ira, Jose and Mike!!!!!!!
Fast, quality service on my truck. Very welcoming, very clean shop. They asked questions, and suggested things to watch, and helpful on items coming up. Out in 20 minutes as promised!
D Lane, 02/03/2016
Great guys to work with! Had a nitrous kit installed on my car and they even stayed late to get it done for me on a saturday! And it is done right they are defiantly recomended by me.
James Browning, 04/25/2016